Office technology dealers are no strangers to diversification. Managed print evolved into managed IT. Hardware sales expanded into software, workflow, and services. These days, dealers are again seeking practical ways to grow wallet share without straying too far from what they already do well.

Parcel lockers and asset-tracking software fit squarely into that conversation.

They don’t replace core offerings. They complement them by solving real operational problems across a wide range of environments and by opening doors to customers dealers may not have traditionally served.

The Opportunity Isn't Just Corporate Mailrooms

Parcel lockers are often associated with large corporate mailrooms, but that view is increasingly outdated. Office technology dealers are finding use cases in education, healthcare, multi-tenant facilities, government offices, light manufacturing, and even hybrid work environments, where packages, equipment, and shared assets move constantly.

FP Smart Locker on university campus with students

FP Smart Locker with wrap in hospital hallway

Wherever items change hands and accountability matters, parcel lockers paired with tracking software can add value.

What makes this attractive to dealers is that the conversation shifts from print volumes to workflow efficiency, security, and operational visibility, areas where dealers already have credibility.

A Natural Extension of Workflow Discussions

Dealers spend a lot of time discussing inefficiencies with customers, such as bottlenecks, manual processes, lack of visibility, and systems that don’t communicate with each other. Parcel lockers and asset tracking fit naturally into those discussions.

Instead of focusing on mail, the conversation turns to:

Managing incoming and outgoing items
Reducing manual handoffs
Improving chain-of-custody
Supporting hybrid schedules
Creating audit trails without adding labor

These talking points align well with broader workflow and automation strategies that dealers already promote without requiring a complete shift in the business model.

Asset Tracking Adds Differentiation

Parcel lockers alone solve part of the problem. Asset-tracking software elevates the solution.

For office technology dealers, this is where differentiation happens. Tracking software provides data, reporting, and accountability-features customers increasingly expect from any new system.

It also positions dealers as solution providers rather than product sellers. Instead of dropping off hardware and walking away, dealers can help customers think through asset lifecycle management, usage patterns, and loss prevention.

That opens the door to long-term relationships and recurring conversations.

Woman using FP Trax software on laptop and mobile

FP TRAXsuite software

Expanding the Customer Base

One of the biggest benefits of parcel locker solutions is access to new customers. While print conversations often begin with procurement or IT, parcel lockers can engage facilities managers, operations leaders, security teams, and administrators.

For office technology dealers, that means:

More entry points into accounts
Less reliance on a single champion
Opportunities to cross-sell existing services

It also reduces exposure to declining print volumes by anchoring relationships in operational needs that won’t go away.

Practical, Not Experimental

Unlike emerging technologies that ask customers to change how they work overnight, parcel lockers and tracking software address problems customers already face. Packages are lost. Equipment goes missing. Staff spend time tracking items instead of doing their jobs.

That makes the sales conversation more practical than speculative because dealers are addressing a customer’s current frustrations rather than selling a vision of the future.

A Scalable Solution

Another advantage for dealers is scalability. Parcel locker deployments can start small and scale as needs grow. Software-driven tracking makes it easier to add locations, users, or asset categories without overhauling the entire system.

That flexibility lowers barriers to entry, making it easier for customers to say yes while creating expansion opportunities for dealers down the road.

A Timely Diversification Opportunity

As competition intensifies and margins tighten, dealers need offerings that reinforce their role as trusted advisors. Parcel lockers and asset tracking do exactly that by addressing operational blind spots that customers often overlook until they become costly problems.

They also reinforce a broader message: dealers understand how work is actually done inside organizations, not just how documents move through printers.

Building a Broader Portfolio

Parcel lockers and tracking software won’t replace core office technology offerings, but they don’t need to. Their value lies in expanding what office technology dealers can discuss, whom they can engage, and how deeply they can embed themselves in customer operations.

For dealers looking to diversify without losing focus, that’s a significant advantage.

At FP, parcel locker and asset-tracking solutions are designed to help dealers expand their portfolios through practical, workflow-driven technology that complements their existing offerings and supports long-term customer relationships.

Parcel Lockers FAQs

Parcel lockers are secure, self-service storage systems that allow users to send, receive, and retrieve items using access codes or authentication. When paired with tracking software, they also log activity, track custody, and provide visibility into item movement.

Asset-tracking software monitors the movement, usage, and location of items within an organization. It creates accountability, improves visibility, and helps prevent loss by maintaining a clear record of who handled what and when.

No. While traditionally used in mailrooms, parcel lockers are now widely used in education, healthcare, government, multi-tenant buildings, and hybrid workplaces-anywhere items are exchanged and accountability matters.

They reduce lost or misplaced items, eliminate manual handoffs, improve chain-of-custody tracking, and save staff time spent managing deliveries or locating equipment.

Parcel lockers streamline how items are received, stored, and retrieved, while tracking software adds visibility and reporting. Together, they reduce bottlenecks, minimize manual processes, and create more predictable workflows.

Parcel locker solutions often involve facilities managers, operations teams, IT, and security staff. This expands ownership beyond traditional mailroom roles and supports broader operational use cases.

By minimizing lost items, reducing manual labor, and improving operational efficiency, these systems help organizations avoid unnecessary expenses and better control internal processes.

Parcel locker systems can start with a small deployment and expand as needs grow. Tracking software allows organizations to add users, locations, and assets without needing to overhaul the system.

They provide secure, self-service access to packages and shared assets, making it easier for employees to retrieve items without relying on staff or fixed schedules.

Parcel lockers allow dealers to expand beyond print into workflow automation, security, and asset management. This creates new revenue streams and strengthens long-term customer relationships.

Dealers should look for systems that integrate with existing workflows, offer robust tracking and reporting, scale easily, and address real operational challenges rather than requiring major process changes.

The best time is when customers are experiencing inefficiencies, lost items, or lack of visibility in their operations. These solutions are most effective when tied to existing workflow or automation conversations.

Learn more about FP Smart Lockers

Explore how FP Smart Lockers can help streamline distribution, reduce manual processes, and create a better experience for your users.

Published at: 05/06/2026

Jamie Spell

Jamie Spell is the National Business Development Manager. He has been with FP Mailing Solutions since 2018, and working in the industry for over 10 years. When not working, Jamie enjoys travelling, golfing, and college sports.