As e-commerce continues to grow, so does the daily flood of packages arriving at apartment and condo buildings. For property managers, this surge poses real logistical and operational challenges - missed deliveries, crowded mailrooms, and frustrated residents. The solution? Parcel Lockers!

Modern, secure, and contactless, Parcel Lockers are quickly becoming a must-have amenity in multifamily housing - elevating both resident experience and property efficiency.

What are Parcel Lockers?

Parcel lockers are secure, self-service units installed in common areas or lobbies where residents can retrieve their packages at any time. Couriers deliver directly into the lockers and residents are notified instantly with a secure access code - no staff handling required.

FP Smart Lockers parcel management system

Why Parcel Lockers are a Game-Changer for Multifamily Communities

1. Convenience for Residents

Parcel lockers offer 24/7 access, meaning residents can pick up packages on their schedule - no waiting for leasing office hours or dealing with missed deliveries.

2. Reduced Burden on Staff

Property managers and leasing agents are no longer responsible for sorting, storing, and distributing packages. Lockers streamline operations and free up your team’s time for resident support and leasing priorities.

3. Enhanced Security

With secure access codes and built-in tracking, lockers eliminate package theft from lobbies or doorsteps - a common concern in high-density buildings.

4. Attractiveness as an Amenity

Smart parcel lockers are quickly becoming an expectation, not a luxury. They signal that your property is modern, efficient, and resident-focused - helping attract and retain tenants.

5. Scalable and Space-Saving

Whether your building receives 30 or 300 packages a day, locker systems can be customized to your volume and layout. They also help reduce clutter in hallways, mailrooms, and leasing offices.

Real-World Value for Property Managers

Installing parcel lockers isn’t just about solving a problem - it’s about adding long-term value:

Fewer complaints and higher resident satisfaction
Improved operational flow
A competitive edge in a crowded market

Smart parcel lockers are no longer a “nice-to-have.” They’re becoming essential infrastructure in today’s multifamily communities - meeting the needs of residents and streamlining property operations.

Looking to modernize your package management? A parcel locker system could be the upgrade your building (and your residents) have been waiting for.

The Real Value of Parcel Lockers: Beyond the Hardware

While parcel lockers may seem like a simple logistical upgrade, their impact stretches far beyond the box itself. From operational savings to long-term asset value, the ROI is tangible - and often underestimated.

Reduced Operational Costs

Manual package handling consumes valuable staff time - logging deliveries, notifying residents, tracking down lost parcels. Parcel lockers automate the entire process, cutting labor hours significantly. Over time, this leads to lower staffing needs, fewer errors, and reduced liability related to lost or mishandled items.

Boosted Resident Satisfaction and Retention

Convenience is king. In a market where renters have options, the ability to retrieve packages 24/7, without hassles, can strongly influence lease renewals and online reviews. Lockers turn a common frustration into a frictionless experience - helping you retain current residents and stand out to prospective ones.

Amenity Value and Competitive Edge

Today's renters expect smart features. Parcel lockers fall into the same category as high-speed internet, smart thermostats, and app-based building access. Including them in your amenities list enhances your building's perceived value, often justifying higher rents or increased occupancy.

Scalability as Your Community Grows

As package volumes increase, so do the risks of mailroom overflow and delayed pickups. Parcel lockers are built to scale - modular systems allow you to expand as demand grows, without rethinking your whole setup. They're future-proof infrastructure in an increasingly digital, delivery-driven world.

Streamlined Building Operations

With built-in analytics, many parcel locker systems offer dashboards for delivery volume, usage trends, and system health. This gives property managers data they can act on - from adjusting staffing to planning future investments.

The Bottom Line

Parcel lockers aren’t just a nice convenience - they’re a strategic investment. When installed thoughtfully, they pay for themselves through operational efficiency, resident satisfaction, and amenity-driven leasing advantages.

Learn more about FP's Parcel Lockers

Published at: 04/29/2025

Jamie Spell

Jamie Spell is the National Business Development Manager. He has been with FP Mailing Solutions since 2018, and working in the industry for over 10 years. When not working, Jamie enjoys travelling, golfing, and college sports.