Customer Reviews

"I had to order some new ink and needed it overnighted to me, she was very prompt and professional just a great customer experience for me, hope I get her every time I call!!"

"Had a need to contact support today due to an unfamiliar message on the menu screen, and spoke to Trish. she was very helpful in getting me back to the main menu on our meter. She was excellent and all was good in a flash! Thank you, Trish!"

“Great customer service. My account representative is amazing. I couldn’t imagine anyone doing a better job.”

“I would like to nominate [ ] for her outstanding tech support, above and beyond the normal level of service that I would expect from a company!”

“I appreciate the patience, knowledge, and friendliness of the person in tech support who helped me today! Keep up the good work (I filled out the web-survey)”

“We chose FP for two main reasons: ease of doing business and the supportive and helpful personnel in customer service. We feel that when we work with FP we are working with a team that is dedicated, responsible, and delivers quality service along with quality products.”

“I received wonderful service between last Friday, Aug. 16th (Holly) as well as today Thurs. Aug. 22nd (Trish). Both employees were extremely knowledgeable and found answers/solutions immediately to my needs with little wait time! Thank you for employing great people!”

“Hi, Wanted to let you know that we really like our new FP PostBase 20 meter. And we would like to nominate Joe for excellent service and remarkable response time and accuracy! Before and after the sale of our meter.”

“I would like to provide a positive review for Customer Experience Team Rep., Holly. I had the pleasure of speaking with Holly a few moments ago, and she was able to successfully walk me through the process of updating our mailing system to reflect the new mailing rates. Holly was so extremely patient, and kind during this process… and even offered to wait on the line with me while I attempted to update our software. Her friendly and energetic personality made my experience very light and memorable, and I greatly appreciate her dedication to making sure that I was well serviced as an FP Mailing Solutions customer. Thank you so much, Holly!”

“I want to let you know about a wonderful experience I had yesterday with [ ]. He is so knowledgeable of the PostBase 20 postal machine. Our office just received the machine and I could not have set it up without [ ] help. He was patient and caring, very kind. He never got frustrated with me one time. Walked me through the set-up step by step. He was a pleasure to deal with. He is a KEEPER!!”

"From the time I first inquired about postage machines to currently now that we have our machine installed and ready for use it has been a pleasure to work with such knowledgeable people. My account representative is the BEST, any question I have she gets answers for me in a timely and pleasant manor, if she doesn't have the immediate answer she directs me to where the person is to get my question answered quickly. We are very happy and satisfied so far that we choose FP for our mailing needs and look forward to have you grow with us as our company grows. Thank you"