"I spoke with Sidra today regarding a postage funds download issue. She was wonderful. Sidra was courteous and very efficient in addressing my issue. Thank you for the great customer service!"
"Great service . My sales consultant Joe Malatia Is the Best! Kind Understand and is fun to work with . Thanks Joe!"
“I just want to nominate Trish for her outstanding customer service skills. I was frustrated but she was calm, cool and collected as she walked through the problem. Thank you so much.”
"I had to order some new ink and needed it overnighted to me, she was very prompt and professional just a great customer experience for me, hope I get her every time I call!!"
“I appreciate the patience, knowledge, and friendliness of the person in tech support who helped me today! Keep up the good work (I filled out the web-survey)”
“Great customer service. My account representative is amazing. I couldn’t imagine anyone doing a better job.”
Lori Bassett was amazing, not only did she have the answer to my question, she helped me trouble shoot several other issues. She is the best!
"Had a need to contact support today due to an unfamiliar message on the menu screen, and spoke to Trish. she was very helpful in getting me back to the main menu on our meter. She was excellent and all was good in a flash! Thank you, Trish!"
“We chose FP for two main reasons: ease of doing business and the supportive and helpful personnel in customer service. We feel that when we work with FP we are working with a team that is dedicated, responsible, and delivers quality service along with quality products.”
“I received wonderful service between last Friday, Aug. 16th (Holly) as well as today Thurs. Aug. 22nd (Trish). Both employees were extremely knowledgeable and found answers/solutions immediately to my needs with little wait time! Thank you for employing great people!”
“I would like to provide a positive review for Customer Experience Team Rep., Holly. I had the pleasure of speaking with Holly a few moments ago, and she was able to successfully walk me through the process of updating our mailing system to reflect the new mailing rates. Holly was so extremely patient, and kind during this process… and even offered to wait on the line with me while I attempted to update our software. Her friendly and energetic personality made my experience very light and memorable, and I greatly appreciate her dedication to making sure that I was well serviced as an FP Mailing Solutions customer. Thank you so much, Holly!”
"From the time I first inquired about postage machines to currently now that we have our machine installed and ready for use it has been a pleasure to work with such knowledgeable people. My account representative is the BEST, any question I have she gets answers for me in a timely and pleasant manor, if she doesn't have the immediate answer she directs me to where the person is to get my question answered quickly. We are very happy and satisfied so far that we choose FP for our mailing needs and look forward to have you grow with us as our company grows. Thank you"