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Step 1: Listen to Your Customer


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Step 2: Ask Questions and Identify Solutions Opportunities


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Step 3: Create Solutions


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Step 4: Implement Solutions


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Don’t Assume You Know What Solutions the Customer Is Looking For


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Don’t Make Assumptions About Solutions


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Published at: 04/19/2022

Michael B. Hannon

Michael B. Hannon is the Managing Director for FP North America’s regional operations. Since his start in 2007, Michael has developed and implemented numerous processes and programs that have improved both sales and operations as well as customer experience, leading to FP’s continuous growth in the region. Michael is passionate about creating customer-centric solutions that enable businesses to operate more efficiently.

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