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USPS® Update: Temporary Service Suspension

Friday, August 14th 2020

The Postal Service® is temporarily suspending international mail acceptance for certain destinations due to the service impacts related to the COVID-19 pandemic.

Suspension Due to Foreign Postal Operator Service Suspension:

  • Bolivia
  • Chad
  • Cuba
  • Ecuador
  • Honduras
  • Iraq
  • Libya
  • Madagascar
  • Malawi
  • Panama
  • Rwanda
  • South Africa
  • Turkmenistan

Suspension Due to Unavailability of Transportation:

  • Angola
  • Azerbaijan
  • Bahamas
  • Bermuda
  • Botswana
  • Brunei
  • Cambodia
  • Cameroon
  • Cayman Islands
  • Cook Islands
  • Cuba
  • Democratic Republic of the Congo
  • Dominica
  • Dominican Republic
  • Fiji
  • French Guiana
  • French Polynesia
  • Gambia
  • Guyana
  • Haiti
  • Ivory Coast
  • Jordan
  • Kiribati
  • Kosovo
  • Kyrgyzstan
  • Laos
  • Lesotho
  • Liberia
  • Mauritius
  • Mongolia
  • Myanmar
  • Papua New Guinea
  • Republic of Congo
  • Seychelles
  • Sierra Leone
  • Sint Maarten
  • Solomon Islands
  • South Sudan
  • Sudan
  • Syria
  • Tajikistan
  • Tanzania
  • Timor-Leste
  • Tonga
  • Turks & Caicos
  • Uganda
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Yemen
  • Zimbabwe

Customers: please refrain from mailing items addressed to the countries listed here, until further notice.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, other than Global Express Guarantee® (GXG®), Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, either the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended – Return to Sender.”

Tuesday, August 4th 2020

Effective August 4, 2020, the Postal Service is temporarily suspending international mail acceptance of Global Express Guarantee® (GXG®) to the following destinations:

  • Bhutan
  • Cape Verde
  • Eritrea
  • French Polynesia
  • Gambia
  • Gibraltar
  • Kiribati
  • Lesotho
  • Liberia
  • Norfolk Island
  • Seychelles

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For a full list of the suspensions, please visit: USPS International Service Disruptions

Monday, June 15th 2020

The Postal Service® is temporarily suspending international mail acceptance for certain destinations due to the service impacts related to the COVID-19 pandemic.

For a full list of the suspensions, please visit: USPS International Service Disruptions

Tuesday, June 9th 2020

Effective June 9, 2020, The Postal Service is temporarily suspending international mail acceptance of Global Express Guarantee® (GXG®) to the following destinations:

  • Bhutan
  • Botswana
  • Cape Verde
  • Eritrea
  • French Polynesia
  • Gambia
  • Kiribati
  • Laos
  • Lesotho
  • Liberia
  • Norfolk Island
  • Republic of the Congo
  • Seychelles
  • Uganda
  • Wallis and Futuna

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For a full list of international service disruptions, please visit: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Friday, May 6th 2020

Effective May 8, 2020, The Postal Service will resume acceptance of mail destined to the following country: Israel

These service resumption will affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers regarding new service disruptions as they are received.

For a full list of international service disruptions, please visit: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Friday, May 1st 2020

On April 30, 2020, the Postal Service received a notification from Slovenska Pošta, the designated postal operator Slovakia, advising that effective April 23, 2020, collection of signature on delivery has resumed. Deliveries will not be made to customers who are quarantined. Effective May 1, 2020, standard collection arrangements will resume, but with a collection period of 18 calendar days. If it is not possible to deliver the item owing to quarantine measures, it will be returned to the sender with reason for return indicated as “quarantine”.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Thursday, April 30th 2020

The Postal Service will temporarily suspend international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

Effective May 1, 2020, the Postal Service will temporarily suspend international mail acceptance to a destination where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:

  • Namibia

 

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, other than Global Express Guarantee® (GXG®), Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return. Due to COVID-19, international shipping has been suspended to many countries.According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

The detailed procedures to obtain refunds for Retail Postage, eVS, PC Postage, and BMEU entered mail can be found through the following link: https://postalpro.usps.com/international-refunds

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. For the most up to date information, please visit: https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl

Wednesday, April 29th 2020

On April 29, 2020, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).

The following countries have suspended certain mail services:

British Virgin Islands: BVI Post has advised that the Government of the Virgin Islands has suspended all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. As a result of this suspension, BVI Post is declaring a situation of force majeure.

Honduras Update: Empresa de Correos de Honduras (Honducor) has advised that they are extending the suspension of mail services until May 3, 2020, or a later date to be communicated in due course.

Kuwait Update: Kuwait Postal Sector has extended the suspension of all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until June 1, 2020. Therefore, the previously declared force majeure is extended until June 1, 2020.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

The following countries have announced service disruptions:

Italy Update: Poste Italiane has advised that the Italian Government has extended the measures aimed at minimizing the spread of COVID-19 until further notice. This includes the suspension of signature service and service standards; limitations on the size and weight of parcels; and changes to the number of delivery attempts that will be made before a package is returned to sender.

Poland Update: Poczta Polska has advised that effective April 21, 2020 and until further notice, new procedures will be used for registered items and items that require a signature on delivery. Registered items that do not require proof of delivery will be placed in the recipient’s mailbox. If the mailer refuses to sign for the items that would normally require a signature, the mail carrier will record the last four digits from the ID document, as well as the type of ID and the exact name of the receiver. The force majeure that was previously announced is still effective and mailers should continue to expect delays.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Wednesday, April 29th 2020

On April 28, 2020, the Postal Service received notifications from CN Posta Română SA, the designated operator for Romania, advising that the President of Romania has extended the state of emergency until May 14, 2020. Therefore, the previously declared force majeure remains in effect. Delays are to be expected for all types of inbound and outbound letter-post, parcel-post and EMS items until the end of the state of emergency.

This service disruptions affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Tuesday, April 28th 2020

On April 27, 2020, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).

The following countries have suspended certain mail services:

Nepal Update: Nepal Post has advised that the suspension of all postal operations has been extended until May 15, 2020.

Peru Update: Servicios Postales del Perú – SERPOST S.A, has advised that the suspension of all postal operations has been extended until May 10, 2020.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

The following countries have announced service disruptions:

Albania: Albanian Post advises that the Government of Albania has extended the state of emergency until June 26, 2020. As a result, Albanian Post is declaring a situation of force majeure with regard to all letter-post and parcel-post items. Customers should expect delivery delays for all items destined to Albania. Furthermore, Albanian Post has ceased to accept EMS items within its network, and letter-post and parcel-post items will be accepted only for those destinations where transport capacity is available.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Monday, April 27th 2020

The Postal Service will utilize sea transportation to address the issue of limited air transportation resulting from widespread flight cancellations and restrictions due to COVID-19. This option will remain in effect until sufficient air transportation capacity becomes available.

The first sea transport departed from the JFK International Service Center on April 20, 2020 and is estimated to arrive at the Rotterdam (Netherlands) port on May 7, 2020. Sea route arrival dates are not exact and may vary depending on weather related events and queuing at port of arrival. The vessel is carrying 6,036 receptacles in 5 containers weighing 32,768 kilograms. It is serving mail destined to:

  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Hungary
  • Netherlands
  • Poland
  • Spain
  • Sweden
  • Switzerland

When calculating estimated delivery times, additional days required for unloading, customs clearance and road transit should be considered. The table below outlines a typical sea transit delivery cycle that begins upon arrival to the destined port:

Rotterdam Port Unloading Rotterdam Port Custom Clearance/Clear Customs Rotterdam Port Transit to Den Hague OE Den Hague OE Acceptance & Sorting Den Hague OE Road Transit to Delivery Address
1-2 Days 2 Days 1 Day 2-3 Days 1-4

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Please visit their International Service Alerts page for the most up to date information: https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl

Wednesday, April 23rd 2020

The Postal Service will temporarily suspend international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

Effective April 24, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or service originating from the United States.

Customers are asked to refrain from mailing items addressed to the following countries, until further notice:

  • Algeria
  • Antigua & Barbuda
  • Argentina
  • Aruba
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belize
  • Chile
  • Burkina Faso
  • Colombia
  • Egypt
  • Estonia
  • Ethiopia
  • Faroe Island
  • Ghana
  • Grenada
  • Haiti
  • Iraq
  • Israel
  • Jamaica
  • Kazakhstan
  • Liberia
  • Mauritania
  • Montenegro
  • Morocco
  • Nicaragua
  • Nigeria
  • Pakistan
  • Philippines
  • Qatar
  • Sierra Leone
  • St. Marten
  • Suriname
  • Trinidad & Tobago
  • Tunisia
  • Turks & Caicos

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, other than Global Express Guarantee (GXG®), Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Due to COVID-19, international shipping has been suspended to many countries. According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

The detailed procedures to obtain refunds for Retail Postage, eVS, PC Postage, and BMEU entered mail can be found through the following link: https://postalpro.usps.com/international-refunds.

USPS is closely monitoring the situation and will continue to update customers until the situation returns to normal.

For more information, you can visit the International Service Alerts USPS page at this link: https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl

Tuesday, April 22nd 2020

On April 22, 2020, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).

The following countries have suspended certain mail services:

Australia Update: Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays.

Georgia Update: Georgian Post has advised that the Government of Georgia has extended the measures aimed at reducing the spread of COVID-19 until May 22, 2020. The declaration of force majeure therefore remains in effect and unchanged. Customers should expect delays for inbound and outbound letter-post, parcel post and EMS items.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Monday, April 20th 2020

On April 20, 2020, the Postal Service™ received notifications from various postal operators regarding changes in international mail services due to the novel Coronavirus (COVID-19).

The following countries have suspended certain mail services:

Cayman Islands Update: The Cayman Islands Postal Service has advised that the suspension of all postal operations has been extended until May 4, 2020.

Curaçao Update: Cpost International N.V. has advised that the suspension of all postal operations has been extended until April 27, 2020.

France Update: La Poste has advised that the French Government has extended the measures aimed at combating the spread of COVID-19 until May 11, 2020. As previously advised, La Poste has suspended the following services; signature on delivery, International Surface Airlift (ISAL), M-bags, returns, and International Business Reply Service (IBRS). Additionally, items weighing less than 33 lbs (15 kg) and with a maximum package size of 12.5 x 9.4 x 9.4 inches (32 cm x 24 cm x 24 cm) will be delivered by its commercial network. All other packages will be subject to delayed service.

Maldives Update: Maldives Post has advised that the suspension of all postal operations has been extended until May 3, 2020, or a later date to be communicated in due course.

Rwanda Update: The National Postal Corporation (Iposita) has advised that the suspension of all postal operations has been extended until April 30, 2020.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

The following countries have announced service disruptions:

Jordan: Jordan Post Company has advised that, owing to measures taken to limit the spread of COVID-19, its ability to send outbound letter and parcel mail is currently limited to items for Turkey, Saudi Arabia, the United Arab ‎Emirates and the United Kingdom only. Express Mail Service (EMS) is available internationally to all destinations other than India. Additionally, all items destined to Jordan are being sanitized, and no signatures are being required for letter-post, parcel-post or EMS items.

Portugal UPDATE: CTT Correios de Portugal has advised that the Portuguese Government has extended the measures aimed at combating the spread of COVID-19 until May 2, 2020. This includes changes for items that require signature on delivery and declaration of force majeure. Mailers should expect delivery delays.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Friday, April 17th 2020
Expected delivery changes for Priority Mail and First-Class Package Services

USPS Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States.

Effective April 17, 2020:

The Postal Service flagship Priority Mail Express service, which guarantees overnight service, will not change.

Service commitments for local 1-day Priority Mail will not change.

Priority Mails two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking, as well as up to $50 in free insurance.

With the extra day extension, customers should expect delivery using Priority Mail Open and Distribute (PMOD) to range from two to four days nationwide.

First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.

Global Express Guaranteed Services also have been altered. For a full list of international and domestic updates, refer to usps.com.

The Postal Services goal continues to be to move packages as expeditiously as possible. The Postal Service continually reviews its network capacity to provide the American public reliable, efficient, and fast-delivery service. We will continue to keep you abreast of improvements in transportation availability and when we will be able to return to normal service levels.

Friday, April 17th 2020

Effective April 16, 2020, the Postal Service received a notification from Correo Argentino, the designated postal operator of Argentina, indicating that they are extending the previously announced suspensions for signature services and service standards until April 27, 2020.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new services disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Thursday, April 16th 2020

Effective April 17, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States.

Customers are asked to refrain from mailing items addressed to the following countries, until further notice:

  1. Bermuda
  2. Cape Verde
  3. Oman
  4. South Sudan
  5. Swaziland (Eswatini)
  6. Yemen

 

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

For already deposited items, other than Global Express Guarantee (GXG®), Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

USPS is closely monitoring the situation and will continue to update customers until the situation returns to normal.

For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Wednesday, April 15th 2020

On April 15, 2020, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).

The following countries have suspended certain mail services:

Honduras Update: Empresa de Correos de Honduras (Honducor) has advised that they are extending the suspension of mail services until April 19, 2020, or a later date to be communicated in due course

Mauritius Update: Mauritius Post has advised that they are extending the suspension of mail services until May 4, 2020.

Nepal: Nepal Post has advised that they are extending the suspension of mail services until April 30, 2020.

Sri Lanka Update: Department of Posts has advised that they are extending the suspension of mail services until April 20, 2020.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

The following countries have announced service disruptions:

Colombia Update: Servicios Postales Nacionales S.A. 4-72, has advised that, owing to the emergency resulting from the spread of the novel coronavirus (COVID-19), there continues to be significant delays in all of its international inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items.

Georgia UPDATE: Georgian Post has advised that the Government of Georgia has decided to extend the measures aimed at reducing the spread of COVID-19 until May 10, 2020. This includes the suspension of signature service and suspension of service standards.

Ireland UPDATE: An Post, has advised that owing to the cancellation of numerous international flights, it is currently limited in its ability to send outbound mail (letter-post, parcel-post and EMS items) to some countries and ceasing to accept mail destined for those countries until further notice. Details of these destinations can be found at https://www.anpost.com/Coronavirus/Mails-Parcels-services. As of April 15, An Post is sending only letters, large envelopes and packets to the United States; no parcels.

Italy Update: Poste Italiane has advised that the Italian Government has extended the measures aimed at minimizing the spread of COVID-19 until May 3, 2020. This includes the suspension of signature service and service standards; limitations on the size and weight of parcels; and changes to the number delivery attempts that will be made before a package is returned to sender.

Jamaica Update: Jamaica Post has advised that the suspension of service standards has been extended until further notice.

United Arab Emirates Update: Emirates Post has advised that it is carrying out contactless deliveries during the COVID-19 pandemic. Deliveries to the addressee’s home require the courier to confirm the recipient’s name by asking to see ID, recording name and releasing item to recipient.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Friday, April 10th 2020

Effective April 10, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States.

Customers are asked to refrain from mailing items addressed to the following countries, until further notice:

  1. Curaçao
  2. Malawi
  3. Mauritius
  4. Nepal

 

In addition, effective April 10, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addresses to any of the following countries, until further notice:

  1. Burundi
  2. Cuba
  3. Democratic Republic of the Congo
  4. Guinea Bissau
  5. Guyana
  6. Kenya
  7. Kiribati
  8. Lesotho
  9. New Guinea
  10. Republic of Congo
  11. Rwanda
  12. UAE
  13. Zambia

 

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

For already deposited items, other than Global Express Guarantee (GXG®), Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

USPS is closely monitoring the situation and will continue to update customers until the situation returns to normal.

For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Wednesday, April 8th 2020

On April 7, 2020, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).

The following countries have suspended certain mail services:

Cayman Islands Update: The Cayman Islands Postal Service has advised that the suspension of all postal operations has been extended until April 20, 2020.

French Polynesia Update: OPT PF-FARE RATA has advised that it is currently unable to accept letter-post, parcel-post or Express Mail Services (EMS) items until national and international flights have resumed.

Malawi: Malawi Post Corporation (MPC) has advised that, owing the ground of flights into and out of Malawi by its partner airline because of the COVID-19 pandemic, MPC is suspending international mail operations until further notice. MPC is therefore declaring a situation of force majeure. It is unable to guarantee outbound and inbound mail standards for all categories of mail (letter-post and parcel-post items).

Mongolia Update: Mongol Post has advised that all international flights to and from Ulaanbaatar are suspended until April 30, 2020, or later. Its international mail center will remain closed until May 1, 2020.

Samoa Update: Samoa Post has advised that the suspension of all post operations has been extended until further notice.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

The following countries have announced service disruptions:

Curaçao: Cpost International N.V. has advised that the Government of Curaçao has suspended all inbound and outbound international flights which is having a direct impact on service quality for both international inbound and outbound services. Cpost International is experiencing significant disruption to its daily operations and is therefore declaring a situation of force majeure and ceasing to accept inbound letter-post and parcel-post items until sufficient transport capacity becomes available. It will continue to provide restricted postal services. This means that it is unable to guarantee delivery standards for letter-post, parcel-post and EMS items. Signatures will no longer be requested for any deliveries, and no proof of delivery can be provided until further notice.

Nepal UPDATE: Nepal Post has advised that the lockdown has been extended until April 15, 2020. These measures have a significant impact on the collection, transmission and delivery of all postal products.

Portugal UPDATE: CTT Correios de Portugal has advised that the state of emergency has been extended until at least April 17, 2020 and additional precautionary measures have been implemented. Registered mail is now deposited in mailboxes, with the exception of registered mail with associated special services. Instead of collecting the recipient’s signature, the mail carrier will ask for the recipient’s name, and will enter this information, followed by “CV19” or “Contingência”, in the signature field on the handheld device. Items subject to a delivery notice are now available for collection at post offices for a period of 15 working days. The situation of force majeure has been extended until further notice. Further, CTT Correios de Portugal is unable to dispatch postal items to many destinations. Please visit www.ctt.pt/transversais/alertas-envios-internacionais#fndtn-tab1 for up-to-date information on the countries concerned.

Togo: The Togo Postal Corporation has advised that the Togolese Government has declared a curfew and modified working hours. It has also suspended commercial flights to and from most other countries, restricted movements around Togo and closed land borders, and is promoting social distancing. These various measures will impact he collection, transmission and delivery of mail. Consequently, the Togo Postal Corporation will no longer be able to fulfill its obligations in terms of mail processing standards, or guarantee quality of service for letter-post, parcel-post or EMS items, until the situation returns to normal. It is therefore declaring a case of force majeure for all categories of inbound and outbound mail, though it will carry on providing postal services as far as it is able to.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Monday, April 6th 2020

Effective April 7th, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to any of the following countries, until further notice. *Please note another country was added after this was originally posted.

  1. Angola
  2. Benin
  3. Bosnia and Herzegovina
  4. Cameroon
  5. Cook Islands
  6. Costa Rica
  7. Gambia
  8. Guatemala
  9. Kyrgyzstan
  10. Laos
  11. Lebanon
  12. Malawi
  13. Moldova
  14. Mozambique
  15. Papua New Guinea
  16. Paraguay
  17. Republic of the Congo
  18. Rwanda
  19. Senegal
  20. Seychelles
  21. Solomon Islands
  22. Sudan
  23. Tajikistan
  24. Tanzania
  25. Timor-Leste
  26. Tonga
  27. Uganda
  28. Uruguay
  29. Vanuatu
  30. Venezuela

Friday, April 3rd 2020

Due to the COVID-19 global crisis, the USPS® has suspended international mail and shipments for 20 countries effective April 3, 2020 and until further notice. Customers are asked to refrain from entering items addressed to any of the affected countries. You should not mail to these countries or the mail will not be delivered and will be returned to sender. *Two additional countries were added after this was originally posted – see below.

  1. Botswana
  2. Cayman Islands
  3. Chad
  4. Ecuador
  5. Fiji
  6. French Polynesia
  7. Honduras
  8. India
  9. Kuwait
  10. Libya
  11. Madagascar
  12. Maldives
  13. Mongolia
  14. New Caledonia
  15. Panama
  16. Peru
  17. Samoa
  18. Saudi Arabia
  19. South Africa
  20. Bolivia
  21. Sri Lanka
  22. Zimbabwe

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

For already deposited items, other than GXG, Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When re-mailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

USPS® is closely monitoring the situation and will continue to update customers until the situation returns to normal. As this information is changing on a frequent basis, be sure to check this page or the USPS webpage for current updates.