PostBase mini Support
Videos
Postage Meter: PostBase mini install Part 1
PostBase mini install Part 2
PostBase mini install Part 3
Installation Guide
Replacing or removing cartridges – pdf
Buy original approved consumables from FP
“Franking not Possible”
If you see the message, “Franking not Possible”, connect your Mini to the internet and perform a postage download. Set the amount to $0.00 if you don’t wish to download a postage amount.
PostBase Mini must connect to our data center at least every three days to stay active. If your machine is turned on and connected to the internet, the Mini will do this automatically.
How to Update PostBase Mini Firmware
1. Press Menu.
2. Then press Remote Services. Wait while the meter detects and installs the new firmware.
| Error Code | Text | Resolution |
| 0E000001 | Meter locked | Perform a Zero Reset (download $0.00 postage). |
| 000E0009 | Cartridge will not move | Contact Customer Service to request a meter exchange. |
| 000E000F | Ink cartridge stuck | Contact Customer Service to request a meter exchange. |
| 001C0009 | Download Soon | Perform a Data Upload. If not corrected, perform a Zero Reset (download $0.00 postage). |
| 000F0003 | Wrong cartridge inserted | If cartridge is an authentic FP Mailing product, Item PMIC10, contact Customer Service for replacement. If cartridge is NOT the correct product, log into MyOneFP to purchase a new cartridge. |
Download all PostBase Mini Error Codes (PDF)
June 23rd Rate Change Information
Your PostBase mini system will automatically download the new rates when the system connects to FP. The new rates will be stored in your PostBase™ mailing system and will automatically activate on June 23, 2019.
The rates should now have downloaded: Rate Table Version: 13.0. If you are on our communication list, you should have received a confirmation email.
How to verify the new rates were successfully downloaded:
- Select the “Menu” on the PostBase touchscreen
- Select “Change Date”
- Change Date to 06/24/2019 and Save
- Select “Back” to return to the Home Screen
- Press the rate selection area, $0.50 value on home screen
- Select Priority Mail within the rate wizard
- Select Env/Parcel
- Enter in a ZIP code, (first three digits only), i.e. 601
- The next screen should display the DIM option
*Note: After confirming the new rates were successfully downloaded, remember to change your date back to the current date.
Watch the below video demonstrating how to process packages and enter in dimensions on your PostBase™
- + Install
-
Videos
Postage Meter: PostBase mini install Part 1
PostBase mini install Part 2
PostBase mini install Part 3
Installation Guide
- + Self help
-
Replacing or removing cartridges – pdf
Buy original approved consumables from FP
“Franking not Possible”
If you see the message, “Franking not Possible”, connect your Mini to the internet and perform a postage download. Set the amount to $0.00 if you don’t wish to download a postage amount.
PostBase Mini must connect to our data center at least every three days to stay active. If your machine is turned on and connected to the internet, the Mini will do this automatically.
How to Update PostBase Mini Firmware
1. Press Menu.
2. Then press Remote Services. Wait while the meter detects and installs the new firmware. - + Documents and Manuals
- + Training Videos
- + Error Codes
-
Common PostBase Mini Error Codes Error Code Text Resolution 0E000001 Meter locked Perform a Zero Reset (download $0.00 postage). 000E0009 Cartridge will not move Contact Customer Service to request a meter exchange. 000E000F Ink cartridge stuck Contact Customer Service to request a meter exchange. 001C0009 Download Soon Perform a Data Upload. If not corrected, perform a Zero Reset (download $0.00 postage). 000F0003 Wrong cartridge inserted If cartridge is an authentic FP Mailing product, Item PMIC10, contact Customer Service for replacement. If cartridge is NOT the correct product, log into MyOneFP to purchase a new cartridge. Download all PostBase Mini Error Codes (PDF)
- + Rate Change
-
June 23rd Rate Change Information
Your PostBase mini system will automatically download the new rates when the system connects to FP. The new rates will be stored in your PostBase™ mailing system and will automatically activate on June 23, 2019.
The rates should now have downloaded: Rate Table Version: 13.0. If you are on our communication list, you should have received a confirmation email.
How to verify the new rates were successfully downloaded:
- Select the “Menu” on the PostBase touchscreen
- Select “Change Date”
- Change Date to 06/24/2019 and Save
- Select “Back” to return to the Home Screen
- Press the rate selection area, $0.50 value on home screen
- Select Priority Mail within the rate wizard
- Select Env/Parcel
- Enter in a ZIP code, (first three digits only), i.e. 601
- The next screen should display the DIM option
*Note: After confirming the new rates were successfully downloaded, remember to change your date back to the current date.
Watch the below video demonstrating how to process packages and enter in dimensions on your PostBase™