Optimail 30 Support

Error Code	Text	Resolution
	Teleporto	You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
00A00004	Communications error with modem	Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line.
00B00006	Communications error with server	Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line.

All of the error codes for OptiMail 30.

Optimail 30 information for the June 23, 2019 rate change will be coming soon.

Update OptiMail 30 by Download — Video Lesson

Update OptiMail 30 Rate Card — Video Lesson

Important! How to Insert Rate Card

When inserting cards into the OptiMail 30:
1. Push in gently, then stop when you feel resistance.
2. Wait for the screen’s hour glass to disappear.
3. Then push the card completely into the slot.

How to Update Rates

NOTE: RateGuard customers receive rate updates free. If you do not have RateGuard, you will be charged a one-time fee.

Choose one of the following three rate update options:

1. Update via Analog Phone Line

If you use an analog phone line to download postage on your OptiMail 30, you can update your postal rates electronically.

OptiMail 30 Analog Phone Line Rate Change Instructions (PDF)

Connection Problems: Due to the large number of customers attempting to download rates simultaneously, you may experience a busy signal when attempting to connect via phone line. Please continue to retry until you successfully download and update your rates.

2. Update via Internet using MailCredit software connection

If you have MailCredit software in your rental package, you can download new rates over the Internet through your computer, which in turn will update the OptiMail 30 machine. You can purchase the MailCredit software for an additional fee if you don’t already own it.

OptiMail 30 MailCredit/Internet Rate Change Instructions (PDF)

3. Update with Rate Card

OptiMail 30 customers who are unable to download rate updates electronically should complete the rate card order form.

OptiMail 30 Rate Card Rate Change Instructions

Verify the Update

If your rate update was successful, your equipment will activate the new rates on the rate change effective date. You can verify that the update was successful by checking your equipment’s rate table version number on or after the effective date.

RATE TABLE VERSIONS:

January 21, 2018 – 19.00
September 03, 2017 – 18.00
January 22, 2017 – 17.1
April 10, 2016 – 16.01
January 17, 2016 – 15.1
May 31, 2015 – 14.03
September 7, 2014 – 13.03
January 26, 2014 – 12.01

To verify that your new rates have been successfully applied, follow the instructions in OptiMail 30 Addendum to Operators Manual (PDF).

External Scale

If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates in addition to your OptiMail 30 machine.

Memories & Shortcuts

After the effective date of the new postage rates, you may need to manually update any programmed memories to the new rates. The memories will not automatically update.

For instructions on updating memories on OptiMail 30, download OptiMail 30 Addendum to Operators Manual (PDF).

When to Update Your Rates

When FP makes the rate update available to customers, you may update your rates, even if it’s prior to the USPS effective date. Rates are stored in your machine and automatically activate on the rate change effective date.

If you need additional help updating rates with FP Mailing equipment, contact FP Customer Service at 800-341-6052, or email custserv@fp-usa.com.

Install

Installation manual – pdf

Quick reference guide – pdf

Documents and Manuals

Operating manual – pdf

Ink safety data sheet – pdf

Error Codes

Error Code	Text	Resolution
	Teleporto	You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
00A00004	Communications error with modem	Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line.
00B00006	Communications error with server	Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line.