Centormail Support
| Error Code | Text | Resolution |
| 00070008 | Run teleset to continue franking. | You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. |
| 0007000C | Invalid state for the security device! | Check Register by hitting the button. If R1 is “0”, perform a teleset.Check your FP Customer Account to ensure that your postage account has funds. |
| 000B0038 | No more ink left in bulk cartridge. | Replace ink cartridges. |
| 01800202 | Run Teleset soon | You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. |
| 00B00201, 2, 3 etc | Communications error | Verify that the phone cord is properly plugged in.Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system.Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain |
Centormail information for the June 23, 2019 rate change will be coming soon
Update Your Rates
When FP makes the rate update available to customers, you may update your rates, even if it’s prior to the USPS effective date. Rates are stored in your machine and automatically activate on the effective date.
How to Update CentorMail Rates
CentorMail Rate Change Instructions (PDF)
Obtaining a Rate Card to Update Rates
If you subscribe to RateGuard, you are eligible for a rate card at no additional charge. If you do not have RateGuard, you must pay for your rate card.
Order Rate Update Cards & Chips
MailOne Software
If you use MailOne software with your CentorMail, update your postal rates via the software in addition to the CentorMail machine.
MailOne Rate Change Instructions (PDF)
Verify the Update
If your rate update was successful, your equipment will activate the new rates on the effective date. You can verify that the update was successful by checking your equipment’s rate table version number on or after the effective date.
Rate Table Versions:
June 23, 2019 – 21.02
January 21 2018 – 19.00
September 03,2016 – 18.00
April 10,2016 – 16.01
January 17, 2016 – 15.1
May 31, 2015 – 14.03
September 24, 2014 – 13.00
January 2014: 12.01
To verify that your new rates have been successfully applied, follow the instructions in CentorMail Addendum to Operators Manual (PDF).
External Scale
If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates.
Memories & Shortcuts
After the effective date of the new postage rates, you may need to manually update any programmed memories to the new rates. The memories will not automatically update.
For instructions on updating memories on CentorMail, refer to CentorMail Addendum to Operators Manual (PDF).
Contact Us
If you need additional help updating rates with FP Mailing equipment, contact FP Customer Service at 800-341-6052, or email custserv@fp-usa.com.
- + Install
- + Self Help
- + Documents and Manuals
- + Error Codes
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Error Code Text Resolution 00070008 Run teleset to continue franking. You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. 0007000C Invalid state for the security device! Check Register by hitting the button. If R1 is “0”, perform a teleset.Check your FP Customer Account to ensure that your postage account has funds. 000B0038 No more ink left in bulk cartridge. Replace ink cartridges. 01800202 Run Teleset soon You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. 00B00201, 2, 3 etc Communications error Verify that the phone cord is properly plugged in.Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system.Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain - + Rate Change
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Centormail information for the June 23, 2019 rate change will be coming soon
Update Your Rates
When FP makes the rate update available to customers, you may update your rates, even if it’s prior to the USPS effective date. Rates are stored in your machine and automatically activate on the effective date.
How to Update CentorMail Rates
CentorMail Rate Change Instructions (PDF)
Obtaining a Rate Card to Update Rates
If you subscribe to RateGuard, you are eligible for a rate card at no additional charge. If you do not have RateGuard, you must pay for your rate card.
Order Rate Update Cards & Chips
MailOne Software
If you use MailOne software with your CentorMail, update your postal rates via the software in addition to the CentorMail machine.
MailOne Rate Change Instructions (PDF)
Verify the Update
If your rate update was successful, your equipment will activate the new rates on the effective date. You can verify that the update was successful by checking your equipment’s rate table version number on or after the effective date.
Rate Table Versions:
June 23, 2019 – 21.02
January 21 2018 – 19.00
September 03,2016 – 18.00
April 10,2016 – 16.01
January 17, 2016 – 15.1
May 31, 2015 – 14.03
September 24, 2014 – 13.00
January 2014: 12.01To verify that your new rates have been successfully applied, follow the instructions in CentorMail Addendum to Operators Manual (PDF).
External Scale
If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates.
Memories & Shortcuts
After the effective date of the new postage rates, you may need to manually update any programmed memories to the new rates. The memories will not automatically update.
For instructions on updating memories on CentorMail, refer to CentorMail Addendum to Operators Manual (PDF).
Contact Us
If you need additional help updating rates with FP Mailing equipment, contact FP Customer Service at 800-341-6052, or email custserv@fp-usa.com.