PostBase® mini Quick Installation Guide
Please allow 45 minutes for PostBase® Installation.
Note: Direct Debit postage funding takes 1-2 business days to setup.
Unlock your Postage Machine (over the phone)
1. Unlock your PostBase® mini
1. Locate the Shipment Packing List included in the box; Identify your Customer ID/ Number (#1) and Postal/ Meter Serial Number, which starts with 718 (#2) on this form.
2. Call FP at 866-750-7570, then select option 1 to look up your 4-digit PIN. This PIN will not be used for anything else, and does not need to be retained.
3. Key in your Customer ID/ Number (#1), Zip Code, and Postal/ Meter Serial Number (#2) into the phone as directed by the prompts.
Setting up your online Customer Portal account and Funding your Postage Account (on a computer)
2. Register for the online MyFP Customer Portal
You must to set up your online Customer Portal account before continuing.
1. Visit the MyFP Customer Portal: www.myfp-portal.com (We recommend using a desktop (or laptop) computer for this section).
2. Underneath the login button, select “Click Here to Register” to create an account
3. Enter your “Customer ID/ No.” (#1 on Packing List).
4. Choose “PSN” Postal/ Meter Serial Number (#2 on Packing List). This is an all numeric number on your packing list, starting with 718. Click on “Continue”.
5. Complete the Registration.
- First Name
- Last Name
- Email Address
- Create Password
- Accept the Terms & Conditions
- If you want to receive marketing materials
6. You will receive an email with an activation link to complete your registration.
3. Funding your Postage Account
You cannot fully install your machine until there are funds in your Online or Reset Debit Postage Account.
1. Decide how you would like to pay for postage. Do you want to set up eCheck / Credit card, or pull directly from your bank account (Direct Debit)?
2. Decide if you would like to fund your postage via an Online Postage Account or Reset Debit Account.
Online Postage Account:
Funds are posted to your online account via the MyFP Customer Portal, users then download postage onto the machine from your online account.
- Credit Card: Postage will charge the Credit Card you set up (limits and fees apply), to your online account. This option is instant. (Go to Step 4)
- eCheck: Postage will be submitted by eCheck to the bank you set up (limits and fees apply), to your online account. This option is instant. (Go to Step 4)
- Debit-on-Demand (Direct Debit): Postage will draw from the bank account you set up, to your online account. This option takes 1-2 business days to set up. (Go to Step 5)
Reset Debit Account:
Allows (authorized) users to download funds directly on your postage meter without the need to fund your online postage account.
- Reset Debit (Direct Debit): Postage will draw directly from the bank account you set up to your machine. This option takes 1-2 business days to set up. (Go to Step 6)
4. Funding your online Postage Account via Credit Card / eCheck
These steps will need to be done from the MyFP Customer Portal every time you add funds to your Online Postage Account via Credit Card / eCheck.
1. On the MyFP Customer Portal: www.myfp-portal.com hover over “Account Management” and choose “Purchase Postage”.
2. In the Available Postage section, click the “Add Postage” button.
3. Choose amount in the radio buttons & click "Next".
4. Select Payment Method: Choose eCheck or Credit Card, and add payment information.
You can save Credit Card & eCheck payment method for future use.
5. Summary page shows selected options. If correct, select "Confirm".
6. Continue to step 7.
5. Funding your online Postage Account via Debit-on-Demand
1. On the MyFP Customer Portal: www.myfp-portal.com hover over “Account Management” and choose “Purchase Postage”.
2. In the Direct Debit section, click the “Set it Up” link. Select “Debit on Demand” & fill out your banking information.
3. A summary of what you selected will show. If multiple users are enabled for the account you may choose optional password protection for the Direct Debit banking information. Confirm your selections.
4. Check your login email for the authorization form, or download from the confirmation page. Fill it out, and send to the email listed on the form.
This will take 1-2 business days to be approved. Please stop installation at this time. Return to the Customer Portal after 1-2 business days to confirm account activation, and resume once account is active.
5. Once approved: go to Step 4, and follow the steps (Choosing Direct Debit in Step 4) to fund your Online Postage Account.
6. Continue to step 7.
6. Funding your Reset Debit Account
Once set up and approved, you do not have to go online to add funds to your postage meter, please go directly to your postage meter.
If set up, Reset Debit will be your standard payment method until you go back into the Customer Portal and change your payment authorization to allow Online Postage Account funding.
1. On the MyFP Customer Portal: www.myfp-portal.com hover over “Account Management” and choose “Purchase Postage”.
2. In the Direct Debit section, click the “Set it Up” link. Select “Reset Debit” & fill out your banking information.
3. Summary of what you selected will show and confirm your selections.
4. Check your login email for the authorization form, or download from the confirmation page. Fill it out, and send to the email listed on the form.
This will take 1-2 business days to be approved. Please stop installation at this time. Return to the Customer Portal after 1-2 business days to confirm account activation, and resume once account is active.
7. Finding your RPIN
You will need this RPIN on step 16 to install your machine.
1. While on the MyFP Customer Portal: www.myfp-portal.com Click on “My PostBase®”.
2. View 6-digit RPIN on the dashboard, and retain for use on step 16 to install your machine. (Do not skip to this step!)
Unpacking your Machine
PostBase mini Install - Part 1
8. Checking the Contents of the Package
Box #1 - PostBase® Contents
- PostBase® Mailing Machine (with Stylus)
- Ink Cartridge Set
- Power Cable
- Power Supply Unit
- USB Cable (Optional)
- Ethernet Cable
- Installation and Safety Brochure
- Quick Reference Guide Leaflet
- Scale Platform
Assembling Your Machine
9. Remove Ink Cartridge Housing
1. Remove all packing materials from the ink cartridge housing.
Failure to remove packing materials can result in damage to the machine when powering on your PostBase®.
10. Attach Scale Platform
1. Lower the Scale Platform onto the metal integrated scale post on top of the PostBase®.
2. Make sure the long groove is facing the back of the machine.
11. Connect Power and Ethernet
1. Attach the female end of the Power Cord to the back of the PostBase® Machine as shown; plug the male end into a nearby power outlet.
2. Connect one end of the Ethernet Cable to the back of the PostBase® Machine as shown; plug the other end into a nearby Ethernet outlet.
3. If you want the PostBase® mini to use a direct USB connection: Connect one end of the USB Cable to the back of the PostBase® Machine as shown and the other to the computer.
Optional Wi-Fi adapter available. Contact your FP Representative to order.
Initialization of Your Machine
12. Power On Your PostBase®
1. Push the Power Button on the front of the PostBase® Machine. Stylus is located on the back of the screen.
2. The LCD Touch Screen will illuminate and will begin the installation process.
System startup takes up to 2 minutes, please wait until instructions appear on the LCD Touch Screen to complete machine setup.
On-Screen Postage Meter Setup
13. Choosing your language
1. Choose your appropriate language, press “continue”.
PostBase mini Install - Part 2
14. Ethernet / LAN Set-up
1. The screen will display “There are connectivity settings saved”, press the pencil button to show current status.
2. Confirm your IP address has been detected, then press forward arrow. If no connection is established, the connectivity settings must be adjusted: Tap the pencil button to open the entry wizard for setting up the network connection.
If no IP address is detected: First make sure your Ethernet Cable is plugged in; if not, plug in and restart your machine by holding down the power button, then repeat these steps.
15. Network Settings
1. DHCP - Default is “Enabled” Press the forward arrow. (If your company’s network settings require a static IP-Address, select “Disabled” and press the forward arrow and follow the prompts to enter the static IP-Address.)
2. Proxy-Server: Default is “Disabled” Press the forward arrow. (If your company uses a proxy server, select “Enabled” and press the forward arrow to enter your proxy server address.)
Machine will make an initial attempt to confirm connection, if error, please repeat these steps. If error continues, please confirm your DHCP and Proxy settings with your company’s IT department.
PostBase mini Install - Part 3
16. RPIN
If you enter the RPIN incorrectly 3 times the machine will lock.
1. Enter your 6-digit R-PIN, press the forward arrow. Note: Your R-PIN was retrieved on Step 7 through: www.myfpportal.com and was sent by mail.
2. PostBase® will begin updating and may take up to 10 minutes; Once the system is updated, it must be restarted by pressing the back arrow.
If you enter the R-Pin incorrectly 3 times the machine will lock.
Please contact FP at (800-341-6052) to unlock your machine.
17. Install Ink Cartridge
1. Press the forward arrow to start installation of ink cartridge.
2. Prepare Ink Cartridge by removing the safety strip (nozzle protection).
3. Lift up the operating panel as far as it goes.
4. Insert Ink Cartridge into the ink cartridge holder, with the print head and contacts toward the front of the PostBase®.
5. Press down firmly on cartridge to lock in place.
6. Gently close the Ink Cartridge Cover.
Print head will now be calibrated and cleaned; this may take up to 2 minutes.
18. Adjustment of Ink Cartridges
1. Touch Screen will prompt you to do a test imprint as shown.
2. To begin adjusting the ink cartridge, feed an envelope through the system as shown, then review the printed lines to confirm the straightest horizontal and vertical line.
3. Press “Change” and manually enter the straightest vertical and horizontal lines as prompted.
4. Another test imprint will be required until the end result for the straightest horizontal and vertical lines is 5 and 5; when you achieve this result, press the forward arrow.
5. Your registration process is now beginning, press the checkmark button to confirm your connectivity settings.
Your machine is now registering. Please do not interrupt this process! This may take up to 5 minutes.
19. First Postage Download
1. Make sure your Online Postage Account is set up and funded, or you’ve set up reset debit properly. If you have questions see steps 3-6.
2. Enter in desired amount of postage to be drawn from your online postage account (Credit Card, eCheck or Debit-on-Demand), or bank account (Reset Debit). Requires a minimum of $10, must be in $10 increments, press the checkmark button to continue.
3. Confirm the amount by pressing the checkmark button. Postage will begin downloading immediately; this process may take up to 2 minutes.
You’re Finished, Congratulations!
You have successfully set up your PostBase®.
If you have additional questions refer to the included Operator Manual to learn about the features and functions of the system or visit our online Help Center at: https://www.fp-usa.com/postbase-mini-support
