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PostBase one

PostBase one support below

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PostBase one rates now available for  January 27, 2019.

Your PostBase one system will automatically download the new rates when the system connects to FP. The new rates will be stored in your PostBase™ mailing system and will automatically activate on January 27, 2019.

How to verify the new rates were successfully downloaded:

  1. Select the “Menu” on the PostBase touch screen
  2. Select “Change Date”
  3.  Change Date to 01/27/2019 and Save
  4. Select “Back” to return to the Home Screen
  5. Verify the cost of a First-Class letter is $0.50

Rate Shortcuts:

Due to the USPS® structure change, new shortcuts will download to your machine. The First-Class Package shortcut will be replaced by Priority Flat Rate Envelope shortcut. If you need to create custom shortcuts for your machine, you will need to use the RemoteOne software.

To learn more about RemoteOne click here.

To see how to program a custom shortcut click here.

remoteone Mailing Software

MailOne 3.0 Software

If you use MailOne 3.0 software, MailOne will automatically update the rates.  Please note that you must update your PostBase mailing system.  MailOne will not run if the PostBase rates have not yet been updated.

MailOne Rate Update Page

External Scale

If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates in addition to the PostBase machine.

Error Codes

Error Code Text Resolution
00130000 Teleporto Necessary You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
0031000D Ink empty Replace both ink cartridges.
00140001 Connectivity error Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
0D02000F Connection failed Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
000A000D Letter feed error Check the base unit for envelope or label jam:Power off.Remove drawer and inspect for jam.If no jam, use canned air to clean off the entire letter feed path and sensors.
0D020001 Failure in communication with data center This usually means that your account has insufficient funds. Replenish your postage account by logging into the FP customer portal.
000F0000 or 0002 Cp error not available Remove ink cartridges.Clean all contacts in each cartridge.Re-insert cartridges.If error persist, perform a zero-dollar download and call FP to check your “piece count”.
Main battery almost empty Check the main battery on the bottom of the base unit:Turn off unit.Unplug from power.Remove main battery.Check that the battery is inserted correctly (“+” to “+”).Replace the battery with a 3.6V lithium battery if necessary.

Do not use standard AA (1.9V) batteries in your PostBase. Although they look the same as the PostBase battery, they may damage your machine.

All of the available error codes for PostBase One.

+ Rate Change

PostBase one rates now available for  January 27, 2019.

Your PostBase one system will automatically download the new rates when the system connects to FP. The new rates will be stored in your PostBase™ mailing system and will automatically activate on January 27, 2019.

How to verify the new rates were successfully downloaded:

  1. Select the “Menu” on the PostBase touch screen
  2. Select “Change Date”
  3.  Change Date to 01/27/2019 and Save
  4. Select “Back” to return to the Home Screen
  5. Verify the cost of a First-Class letter is $0.50

Rate Shortcuts:

Due to the USPS® structure change, new shortcuts will download to your machine. The First-Class Package shortcut will be replaced by Priority Flat Rate Envelope shortcut. If you need to create custom shortcuts for your machine, you will need to use the RemoteOne software.

To learn more about RemoteOne click here.

To see how to program a custom shortcut click here.

remoteone Mailing Software

MailOne 3.0 Software

If you use MailOne 3.0 software, MailOne will automatically update the rates.  Please note that you must update your PostBase mailing system.  MailOne will not run if the PostBase rates have not yet been updated.

MailOne Rate Update Page

External Scale

If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates in addition to the PostBase machine.

+ Install
+ Documents and Manuals
+ Error Codes

Error Codes

Error Code Text Resolution
00130000 Teleporto Necessary You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
0031000D Ink empty Replace both ink cartridges.
00140001 Connectivity error Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
0D02000F Connection failed Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
000A000D Letter feed error Check the base unit for envelope or label jam:Power off.Remove drawer and inspect for jam.If no jam, use canned air to clean off the entire letter feed path and sensors.
0D020001 Failure in communication with data center This usually means that your account has insufficient funds. Replenish your postage account by logging into the FP customer portal.
000F0000 or 0002 Cp error not available Remove ink cartridges.Clean all contacts in each cartridge.Re-insert cartridges.If error persist, perform a zero-dollar download and call FP to check your “piece count”.
Main battery almost empty Check the main battery on the bottom of the base unit:Turn off unit.Unplug from power.Remove main battery.Check that the battery is inserted correctly (“+” to “+”).Replace the battery with a 3.6V lithium battery if necessary.

Do not use standard AA (1.9V) batteries in your PostBase. Although they look the same as the PostBase battery, they may damage your machine.

All of the available error codes for PostBase One.