FP mailing solutions customer portal FP mailing solutions Dealer portal
PostBase Mini

PostBase mini support below

updownarrow

PostBase mini rates now available for  January 27, 2019.

Your PostBase mini system will automatically download the new rates when the system connects to FP. The new rates will be stored in your PostBase™ mailing system and will automatically activate on January 27, 2019.

How to verify the new rates were successfully downloaded:

  1. Select the “Menu” on the PostBase touch screen
  2. Select “Change Date”
  3.  Change Date to 01/27/2019 and Save
  4. Select “Back” to return to the Home Screen
  5. Verify the cost of a First-Class letter is $0.50

Rate Shortcuts:

Due to the USPS® structure change, new shortcuts will download to your machine. The First-Class Package shortcut will be replaced by Priority Flat Rate Envelope shortcut. If you need to create custom shortcuts for your machine, you will need to use the RemoteOne software.

To learn more about RemoteOne click here.

To see how to program a custom shortcut click here.

remoteone Mailing Software

Replacing or removing cartridges – pdf

Buy original approved consumables from FP

 

“Franking not Possible”

If you see the message, “Franking not Possible”, connect your Mini to the internet and perform a postage download. Set the amount to $0.00 if you don’t wish to download a postage amount.

PostBase Mini must connect to our data center at least every three days to stay active. If your machine is turned on and connected to the internet, the Mini will do this automatically.

 

How to Update PostBase Mini Firmware

1. Press Menu.
2. Then press Remote Services. Wait while the meter detects and installs the new firmware.

Common PostBase Mini Error Codes
Error Code Text Resolution
0E000001 Meter locked Perform a Zero Reset (download $0.00 postage).
000E0009 Cartridge will not move Contact Customer Service to request a meter exchange.
000E000F Ink cartridge stuck Contact Customer Service to request a meter exchange.
001C0009 Download Soon Perform a Data Upload. If not corrected, perform a Zero Reset (download $0.00 postage).
000F0003 Wrong cartridge inserted If cartridge is an authentic FP Mailing product, Item PMIC10, contact Customer Service for replacement. If cartridge is NOT the correct product, log into MyOneFP to purchase a new cartridge.

Download all PostBase Mini Error Codes (PDF)

+ Rate Change

PostBase mini rates now available for  January 27, 2019.

Your PostBase mini system will automatically download the new rates when the system connects to FP. The new rates will be stored in your PostBase™ mailing system and will automatically activate on January 27, 2019.

How to verify the new rates were successfully downloaded:

  1. Select the “Menu” on the PostBase touch screen
  2. Select “Change Date”
  3.  Change Date to 01/27/2019 and Save
  4. Select “Back” to return to the Home Screen
  5. Verify the cost of a First-Class letter is $0.50

Rate Shortcuts:

Due to the USPS® structure change, new shortcuts will download to your machine. The First-Class Package shortcut will be replaced by Priority Flat Rate Envelope shortcut. If you need to create custom shortcuts for your machine, you will need to use the RemoteOne software.

To learn more about RemoteOne click here.

To see how to program a custom shortcut click here.

remoteone Mailing Software
+ Install
+ Self help

Replacing or removing cartridges – pdf

Buy original approved consumables from FP

 

“Franking not Possible”

If you see the message, “Franking not Possible”, connect your Mini to the internet and perform a postage download. Set the amount to $0.00 if you don’t wish to download a postage amount.

PostBase Mini must connect to our data center at least every three days to stay active. If your machine is turned on and connected to the internet, the Mini will do this automatically.

 

How to Update PostBase Mini Firmware

1. Press Menu.
2. Then press Remote Services. Wait while the meter detects and installs the new firmware.

+ Documents and Manuals
+ Error Codes
Common PostBase Mini Error Codes
Error Code Text Resolution
0E000001 Meter locked Perform a Zero Reset (download $0.00 postage).
000E0009 Cartridge will not move Contact Customer Service to request a meter exchange.
000E000F Ink cartridge stuck Contact Customer Service to request a meter exchange.
001C0009 Download Soon Perform a Data Upload. If not corrected, perform a Zero Reset (download $0.00 postage).
000F0003 Wrong cartridge inserted If cartridge is an authentic FP Mailing product, Item PMIC10, contact Customer Service for replacement. If cartridge is NOT the correct product, log into MyOneFP to purchase a new cartridge.

Download all PostBase Mini Error Codes (PDF)