Professional Services Support Specialist

FP Mailing Solutions

04/22/2022

Addison, IL

Employment type: full-time

40 px

Summary:

The main focus of the Professional Services Support Specialist is to provide remote support and services for our dealers and customers. As a member of our Professional Services Team, you will also be responsible for demonstrating and deploying FP Mailing’s OEM Hardware & Software Solutions and Digital Product Solutions to prospective, new and existing customers. The position requires the Specialist to function as a product/service expert, taking ownership of support issues and finding resolutions to those issues, as well as identifying and capitalizing on sales opportunities.


The role will give you an opportunity to build expertise in numerous cutting-edge technologies in a customer facing technical and sales role.

30 px

Primary Responsibilities:

Include the following. Other duties may be assigned.

  • First line OEM and Digital Solution support for dealers, customers, and FP teammates via telephone, email, or other communication platform such as Slack or Microsoft Teams
  • Examination, troubleshooting, analysis and technical management of tasks such as site installations, site maintenance and communication of technical issues
  • Utilize help desk software for remote support / demonstration purposes
  • Respond appropriately to incoming inquiries and effectively discern between providing technical support or redirect to sales
  • Daily review and focus on resolving all open support issues, and communication back to dealers or customer
  • Work with minimum supervision in a team environment to accomplish assigned projects or to resolve customer product problems / complaints
  • Coordinate deployment, installation and initial configuration of FP OEM and Digital Product solutions
  • Assist with deployment, installation and configuration efforts alongside our Vendor Partners & Dealers
  • Pre-Sales (demo, applications testing) and post-installation support
  • Assist in developing and maintaining documentation for knowledge base
  • Provide technical product training and support to dealers and customers (via web conference or face to face)
  • Perform additional duties as assigned
30 px

Skills and Qualifications:

  • Degree or Diploma in electronic and/or computer science/technology or relevant field
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT help Desk Technician, Software/Application Sales & Support Specialist or similar role
  • Experience with installation, user interface, and support of software applications including Microsoft Office suite, CRM, Remote Access Software, and cloud-based software platforms
  • Exercise strong communication and customer support skills (both verbal and written) including ability to provide step-by-step technical assistance
  • Strong ability to analyze, diagnose, and troubleshoot basic technical issues (hardware and software)
  • Capable of utilizing strong interpersonal, verbal, presentation and writing skills to successfully interact with vendors, dealers, and customers
  • Good organizational, documentation and time management skills
  • Minimum 2 years of experience in a customer facing support role with a software/technology organization
  • Customer focused (both internal and external)
  • Exceptional follow-through
  • Good organizational, documentation and time management skills
  • High adaptability to change
  • Willingness to take responsibility and drive engagements
  • Possess strong sense of teamwork, integrity, self-motivation, and positive attitude to work to solve problems
  • Willing to travel to perform professional service sales and support activities as assigned by supervisor or manager
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Salary & Pay

FP offers competitive pay along with a great employee benefits package that includes comprehensive medical, dental, vision, life, AD&D, short- and long-term disability, and vision insurance; 401-K; tuition reimbursement; and a generous paid vacation, personal, and holiday package.

20 px

Apply for Employment at FP Mailing Solutions

If you are seeking a new position in a fast-paced, challenging, high-growth (and fun!) environment and feel that you have the qualifications and background to contribute to the continuing success of FP – at the corporate level or the dealer level – we would love to hear from you. EEOC/M/F/D/V.

If you need help applying, please email HR@fp-usa.com.

20 px

Job Application Form

FP is an Equal Opportunity Employer.

FP Hours of Operation: 8:00 am to 6:00 pm CST (Monday-Friday)

30 px

Résumé

Upload your Résumé file as a pdf (If you have Word document format Résumé, please email directly to HR@fp-usa.com )

Francotyp-Postalia, Inc. dba FP Mailing Solutions (FP) is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, FP Mailing Solutions invites applicants to voluntarily self-identify their race/ethnicity and gender. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and will only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.

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Definitions - Race/Ethnic Group

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.
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FP Mailing Solutions is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, status as a covered veteran in accordance with applicable federal, state and local laws, or other legally protected categories. If you need help applying, please let us know.

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