Dealer Technical Support Technician

Installs equipment, investigates and resolves customer reports of technical problems with equipment, and eliminates future operational or service difficulties by performing the following duties within the Key Business Solutions facility or on-site at customer location.

• Installs the full FP-USA product line including new and modified postage meters and mailing systems, paper handling equipment, and software at customer’s facility to ensure full functionality according to specifications
• Trains customers on the full and correct functionality and operations of equipment
• Reviews performance reports and documentation from customers and FP Technical Support and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with technical support, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Up-sells FP-USA as a source for Service Maintenance Contracts, supplies, and full product line
• Sells parts, supplies, and equipment direct to new prospects and current customers as time and opportunity arises
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Contributes to technical bulletins based on field experiences and overall knowledge of product
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both customers and branch personnel
• Can install software, and software driver files on windows operating systems, win 7, XP, Vista

Associate’s degree (A. A.), BA Degree with A++ Certification equivalent from two-year College or technical school; and at least 3 years related experience and/or training; or equivalent combination of education and experience.

• Dependable with strong organizational skills
• Excellent positive communication abilities
• Ability to read, analyze, and interpret technical procedures
• Ability to Log technical service reports and related communication
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to read and interpret maps and follow directions
• Safe and courteous driving skills

To perform this job successfully, an individual must have strong knowledge of MS Word, Excel, Access and Outlook. Individual must have knowledge of Windows 7, XP, and Vista OS systems.

Must have a valid driver’s license with clean record; auto insurance as required by law.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. This position requires standing, walking, stooping, and use of tools.

FP offers competitive pay along with a great employee benefits package that includes comprehensive medical, dental, vision, life, AD&D, short- and long-term disability, and vision insurance; 401-K; tuition reimbursement; and a generous paid vacation, personal, and holiday package.

If you are seeking a new position in a fast-paced, challenging, high-growth (and fun!) environment and feel that you have the qualifications and background to contribute to the continuing success of FP – at the corporate level or the dealer level – we would love to hear from you. EEOC/M/F/D/V.

If you need help applying, please email HR@fp-usa.com.